Documentation Index

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Last updated: March 9, 2026 This page explains how to request deletion of your Leveh account and how we handle data after such a request.

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1. How to request account deletion

You may request deletion of your account and associated data through one of the following methods:

• directly in the app, if the feature is available;
• through Leveh’s official support channel;
• by emailing our official privacy or support address.

Suggested contact:

• Email: privacy@leveh.app
• Suggested subject line: Account deletion request

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2. Information we may request

To protect your account and prevent unauthorized deletion requests, we may ask for minimal information to verify your identity, such as:

• the email associated with your account;
• confirmation of account ownership;
• additional reasonable information required for security purposes.

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3. What happens after the request

Once the request is confirmed:

• your account may be deactivated or permanently closed;
• access to the App may be terminated;
• data associated with the account may be deleted, anonymized, or disassociated, as applicable;
• some information may be retained for as long as necessary to comply with legal obligations, security requirements, auditing, fraud prevention, and the exercise of legal rights.

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4. What may be deleted

Depending on the structure of the Service and applicable legal limits, the deletion request may include, for example:

• registration data;
• profile information;
• account usage history;
• personal records submitted within the App;
• check-ins, personal logs, goals, and notes linked to the account.

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5. What may be retained

Even after a deletion request, some data may be retained where necessary for:

• compliance with legal or regulatory obligations;
• fraud prevention and platform security;
• minimum auditing and traceability requirements;
• establishing, exercising, or defending legal claims;
• compliance with app store, payment provider, or governmental requirements, where applicable.

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6. Processing time

Deletion requests will be processed within a reasonable timeframe, taking into account technical complexity, identity verification, and any legal retention requirements.

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7. Subscription cancellation

Deleting your account does not necessarily cancel recurring charges associated with subscriptions purchased through app stores. If you subscribed to Leveh through Apple App Store or Google Play, you may need to cancel your subscription directly through the relevant store to prevent future charges, subject to that store’s rules.

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8. Contact

If you have questions about account or data deletion, please contact:

• Email: privacy@leveh.app
• Website: https://leveh.app

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4. Fields to customize before publishing

Before publishing, review and replace:

• privacy@leveh.app
• https://leveh.app
• legal entity name / company name
• company registration number, if applicable
• business address, if you want to include it
• official support channel
• actual subscription and refund rules
• actual providers used by the app (for example: Supabase, Expo, Sentry, RevenueCat, OneSignal, Firebase, etc.)
• actual in-app account deletion flow
• Data Protection Officer / privacy contact, if applicable